Frequently Asked Questions
Shopping and appointments
Do I need an appointment?
Walk-ins are welcome for prom, mothers, bridesmaids, wedding guest and other formal dresses. An appointment guarantees a fitting room and personalized assistance, especially during busy periods. Bridal shopping requires an appointment.
What happens during an appointment?
A stylist will help you explore dresses, select options and assist in the fitting room. Appointments are generally scheduled for one hour.
Is there a bridal appointment fee?
Yes. Bridal appointments have a $79 fee, which is credited toward your wedding gown purchase under the appointment terms. Our complete bridal collection and bridal experience are available at Galleria at Sunset.
What sizes do you carry?
Our collections include styles in sizes 000–24. Available sizes vary by designer and dress.
What types of dresses do you offer?
We carry prom, homecoming, bridal, bridesmaid, mother-of-the-bride and mother-of-the-groom, wedding guest, evening, formal and quinceañera dresses, along with selected accessories.
Online orders and shipping
Can I buy online?
Yes. Select your dress, color and size, then complete checkout online. Contact us before ordering if you need help with sizing, color or availability.
What does “Available to order” mean?
Your selected color and size are available from our supplier and can be purchased online. The dress may ship directly from the supplier. Its standard delivery estimate appears on the product page.
How much does shipping cost?
UPS Ground is free within the 48 contiguous U.S. states and Washington, D.C. UPS Next Day Air is $149 USD in that same area. Standard Shipping to Alaska, Hawaii, Puerto Rico and Canada is $79 USD per order.
How does Next Day Air work?
The cutoff is 11 a.m. Las Vegas time (Pacific Time), Monday through Friday, excluding holidays. Next Day Air orders placed before the cutoff ship that day; orders placed at or after the cutoff, on weekends or on holidays ship the next business day. Delivery is the next business day after dispatch, not necessarily the day after you order. Available supplier-stock dresses can ship directly using this service.
How long does standard delivery take?
Store-stock dresses ship the next business day. Standard delivery depends on your destination and the shipping origin. “Available to order” dresses displaying a 7–10 business-day estimate use that estimate for standard delivery within the United States. Alaska, Hawaii, Puerto Rico and Canada may require additional time. See our Shipping & Delivery page for details.
Do you ship to Canada?
Yes, to all Canadian provinces and territories for a flat $79 USD per order. Customs duties, import taxes and brokerage or other import fees are not included and are the customer's responsibility. Customs processing can affect delivery time. Our $149 Next Day Air option does not apply to Canada.
Returns, sizing and alterations
Can I return or exchange a dress?
We do not offer refunds or store credit, and orders cannot be cancelled once placed, except where required by law. Eligible online orders delivered within the United States qualify for one size exchange of the same dress and color, including orders fulfilled from Town Square, Galleria at Sunset or directly by our supplier. Contact us within 48 hours after delivery. The replacement size must be available in supplier inventory; you pay the return shipping and a $50 USD replacement shipping fee. Sale and clearance items and orders delivered to Canada are not eligible for voluntary size exchanges. For full conditions and help with incorrect, damaged or defective items, see our Returns & Exchanges policy.
Do you offer alterations?
Yes. Our experienced alteration team works with formal and bridal gowns. Pricing depends on the dress and the work required; many formal alterations range from $79–$149, while bridal alterations commonly range from $199–$299.
How early should I schedule alterations?
For bridal gowns, we recommend allowing approximately two months before the wedding or bridal portraits whenever possible. Timing varies by dress and the amount of work required, and rush service may be available.
Can you alter a dress purchased elsewhere?
Yes, depending on availability. During peak prom season, generally February through May, we may not accept outside dresses.
Customer support
How can I contact The Dress Shop?
Email info@thedressshoplv.com, call (702) 844-8559 or text (702) 415-0946. You can also visit either of our Las Vegas-area locations.