Refund policy
ONLINE RETURN POLICY
This policy applies only to purchases completed and paid for entirely online through The Dress Shop website.
The Dress Shop does not issue refunds for online returns. Eligible U.S. online returns are issued as store credit only.
All international orders are Final Sale and are not eligible for returns, exchanges, or store credit.
Purchases completed or paid for at a The Dress Shop retail location are subject to our separate In-Store Purchase Policy.
7-Day Return Window
For eligible U.S. online orders, you must request a return within 7 calendar days of the date your order is delivered.
To request a return, contact us at info@thedressshoplv.com and include your order number.
Once your return is authorized, the package must be shipped and accepted by UPS or your chosen carrier within 3 business days of receiving return authorization.
Returns requested or shipped outside these timeframes are not eligible for store credit.
Do not send merchandise back without prior return authorization from The Dress Shop. Unauthorized returns may not be accepted.
Receiving a return authorization does not guarantee that store credit will be issued. All returned merchandise must first be received and pass our return inspection.
Store Credit Only — No Refunds
Eligible online returns receive The Dress Shop store credit only.
We do not issue refunds to the original payment method for sizing or fit issues, color preference, change of mind, event cancellation or changes, or because a preferred replacement size, color, or style is unavailable.
Store credit is issued only after the returned merchandise has been received, inspected, and approved by The Dress Shop.
Store credit does not expire.
Any unused store-credit balance will remain available for future purchases and will not be converted to cash or refunded to the original payment method.
Size & Fit
Please carefully review the applicable size chart before ordering. Formalwear sizing may differ from everyday clothing sizing and may vary by designer or style.
If you need another size, you may use your store credit toward the replacement size if it is available.
If your preferred size or color is unavailable, you may use your store credit toward another eligible style.
The unavailability of a replacement size, color, or style does not qualify the original purchase for a refund.
If your replacement item costs more than your available store credit, you are responsible for paying the difference.
If your replacement item costs less, the remaining balance will remain as store credit and will not expire.
U.S. Return Shipping
Customers with eligible U.S. online returns may choose one of the following return methods.
The Dress Shop Prepaid UPS Return Label
The Dress Shop can provide a prepaid UPS return label.
The following flat return-label fee will be deducted from your approved store credit:
- Continental United States: $50
- Alaska & Hawaii: $100
This is a return-shipping label fee, not a restocking fee.
The applicable fee is deducted only after the merchandise has been received, inspected, and approved for store credit.
Ship the Return Yourself
You may arrange and pay for your own return shipping.
If you choose this option, The Dress Shop return-label fee does not apply.
You must use a trackable shipping service and retain your tracking information until your return has been received and processed.
The Dress Shop is not responsible for return packages that are lost, misdirected, damaged in transit, or never received by us.
Return Condition Requirements
Returned merchandise must arrive in its original, unworn, unaltered, and resalable condition.
To qualify for store credit, merchandise must be:
- Unworn.
- Unwashed.
- Unaltered.
- Free from damage or signs of wear.
- Free from stains or dirt.
- Free from makeup or cosmetics.
- Free from deodorant marks.
- Free from tanning products.
- Free from perfume, smoke, or other odors.
- Free from pet hair.
- Returned with all original tags attached.
- Returned with the security tag intact, when applicable.
- Returned with any accessories, garment bags, or other items originally included with the merchandise.
Removing, cutting, altering, replacing, or tampering with a security tag makes the merchandise ineligible for return.
The Dress Shop reserves the right to reject merchandise that cannot reasonably be resold as new.
Return Inspection
Every returned item is inspected after it arrives at The Dress Shop.
Delivery of a return package to The Dress Shop does not mean that the return has been accepted or that store credit has been approved.
If the merchandise passes inspection, store credit will be issued based on the amount actually paid for the eligible returned merchandise, less any applicable prepaid return-label fee.
Original shipping charges, when applicable, are not included in store credit.
Discounted merchandise receives store credit based on the actual amount paid, not the original retail price.
Returns That Do Not Pass Inspection
If returned merchandise does not meet our return-condition requirements, the return will be rejected and no store credit will be issued.
The Dress Shop will notify you that the merchandise did not pass inspection.
You will have the option to have the rejected merchandise shipped back to you for a $50 return shipping and handling fee.
The customer must pay the applicable fee within the timeframe provided in the rejection notice.
Rejected merchandise will be held for the period specified in that notice while we wait for payment and shipping instructions.
Merchandise that remains unclaimed after the stated period will be handled in accordance with applicable law.
Final Sale & Non-Returnable Merchandise
The following merchandise is not eligible for return, exchange, or store credit:
- Merchandise clearly marked Final Sale.
- Altered merchandise.
- Customized or personalized merchandise.
- Special-order merchandise identified as non-returnable before purchase.
- Merchandise that does not meet our return-condition requirements.
- Merchandise returned outside the required return timeframe.
- International orders, except where otherwise required by applicable law or in cases involving an incorrect or damaged item as described below.
International Orders — Final Sale
ALL INTERNATIONAL ORDERS ARE FINAL SALE.
Orders shipped outside the United States are not eligible for returns, exchanges, or store credit.
Please carefully review the size chart, color, product details, availability, and other product information before placing an international order.
If you need assistance selecting a size or have questions about a dress, please contact The Dress Shop at info@thedressshoplv.com before placing your order.
If The Dress Shop sends an incorrect item or merchandise arrives damaged, please contact us promptly so we can review the issue.
Incorrect or Damaged Merchandise
If you receive an incorrect item or believe your merchandise arrived damaged, contact The Dress Shop promptly at info@thedressshoplv.com before wearing, altering, removing tags from, or returning the merchandise.
Please provide your order number and any photographs or other information requested so that we can review the issue.
If we confirm that The Dress Shop sent an incorrect item or that the merchandise qualifies as damaged upon arrival, we will provide appropriate return instructions.
When applicable, The Dress Shop will provide the return shipping label at no charge to you.
Buy Online, Pick Up In Store
An order that is purchased and paid for entirely online remains subject to this Online Return Policy even when the merchandise is picked up at a The Dress Shop retail location.
Picking up an online order at Town Square Las Vegas or Galleria at Sunset does not convert the transaction into an in-store purchase.
Merchandise purchased or paid for at a The Dress Shop retail location is subject to our separate In-Store Purchase Policy.
Which Policy Applies?
The Dress Shop maintains separate policies for online and in-store purchases.
The applicable policy is determined by where the transaction was completed and paid for — not where the merchandise was first viewed, selected, or tried on.
If your purchase was completed and paid for entirely online, this Online Return Policy applies.
If your purchase was completed or paid for at a The Dress Shop retail location, the In-Store Purchase Policy applies.
For questions regarding an online return, contact info@thedressshoplv.com.