Returns & Exchanges

Our Online Return Policy applies to eligible purchases completed and paid for entirely online through TheDressShopLV.com and delivered within the United States.

Online orders picked up at one of our retail locations are also covered by this policy if the purchase was completed and paid for entirely online.

International orders are Final Sale.

You must request a return within 7 calendar days of the delivery date.

Once your return is authorized, your package must be shipped and accepted by UPS or your chosen carrier within 3 business days.

Returns requested or shipped outside these timeframes are not eligible for store credit.

No. The Dress Shop does not issue refunds for online returns.

Eligible returns receive store credit only after the merchandise has been received, inspected, and approved by The Dress Shop.

Your store credit does not expire. Any unused balance will remain available for a future purchase.

You may use your store credit toward another size or color if it is available.

If the size or color you need is unavailable, you may select another eligible style. The unavailability of your preferred replacement does not qualify the original purchase for a refund.

If the new item costs more, you will pay the difference. If it costs less, the remaining balance will stay as store credit and will not expire.

For eligible U.S. returns, you may request a prepaid UPS return label from The Dress Shop or arrange your own return shipping.

Our prepaid UPS return-label fees are:

• Continental United States: $50
• Alaska & Hawaii: $100

The applicable fee is deducted from your approved store credit.

If you arrange and pay for your own return shipping, no return-label fee applies. You must use a trackable shipping service.

The Dress Shop is not responsible for return packages that are lost, misdirected, damaged in transit, or never received.

Returned merchandise must be in its original, unworn, unwashed, unaltered, and resalable condition.

Items must be free from damage, signs of wear, stains, makeup, deodorant, tanning products, dirt, perfume, smoke, other odors, and pet hair.

All original tags must remain attached, including the security tag when applicable. Any accessories, garment bags, or other items included with the merchandise must also be returned.

Removing, cutting, altering, replacing, or tampering with a security tag makes the merchandise ineligible for return.

Store credit is not issued when you request or ship your return.

Your merchandise must first be received and inspected by The Dress Shop.

If the return passes inspection, store credit will be issued based on the amount actually paid for the eligible merchandise, less any applicable prepaid return-label fee.

Original shipping charges, when applicable, are not included in store credit.

If the merchandise does not meet our return-condition requirements, the return will be rejected and no store credit will be issued.

We will notify you and give you the option to have the merchandise shipped back to you for a $50 return shipping and handling fee.

Rejected merchandise will be held for the period stated in your rejection notice while we wait for payment and shipping instructions. Unclaimed merchandise will be handled in accordance with applicable law.

No. All international orders are Final Sale.

Orders shipped outside the United States are not eligible for returns, exchanges, or store credit.

Please carefully review sizing, color, availability, and product details before placing an international order.

If The Dress Shop sends an incorrect item or your merchandise arrives damaged, contact us promptly so we can review the issue.

Contact The Dress Shop promptly before wearing, altering, removing tags from, or returning the merchandise.

We may request photographs and your order information to review the issue.

If we confirm that The Dress Shop sent an incorrect item or that the merchandise qualifies as damaged upon arrival, we will provide return instructions and, when applicable, a return shipping label at no charge to you.

If your order was purchased and paid for entirely online, our Online Return Policy applies even if you pick up the merchandise at Town Square Las Vegas or Galleria at Sunset.

If your transaction was completed or paid for at a The Dress Shop retail location, our In-Store Purchase Policy applies instead.

No. All in-store purchases are Final Sale.

The Dress Shop does not offer refunds, returns, or exchanges on merchandise purchased or paid for at a The Dress Shop retail location.

Please inspect your merchandise and address any questions regarding condition, style, color, or size with a store associate before completing your transaction or accepting the merchandise.

A purchase is considered an in-store purchase when the transaction is completed or paid for at a The Dress Shop retail location, including Town Square Las Vegas and Galleria at Sunset.

Viewing or selecting a dress online before visiting the store does not make the transaction an online purchase.

Orders purchased and paid for entirely online are governed by our separate Online Return Policy, including eligible Buy Online, Pick Up In Store orders.

Special Orders and Layaways are also Final Sale and are subject to additional terms.

Special Orders may include terms regarding the selected style, color, size, alterations, payment, pickup, and order changes.

Layaways may include additional terms regarding payments, reserved merchandise, cancellations, and pickup.

The specific agreement provided for your transaction contains the complete terms that apply to your purchase.

The complete terms applicable to your transaction are contained in the agreement provided to you at the time of purchase.

Depending on your transaction, this may be an In-Store Purchase, Special Order, or Layaway agreement.

Please review your agreement carefully before signing and retain a copy for your records.

If you have questions about the terms of an in-store transaction, please contact the store where your purchase was made.